Privacy Policy

Introduction

At BeTechInfo, we are committed to protecting our users’ privacy and the confidentiality of their personal data. This privacy policy explains how BeTechInfo processes personal data when you use its website, forms, customer areas and services available from the site. It specifically covers browsing the BeTechInfo website, customer accounts, orders, payments, exchanges with BeTechInfo, and the cookies and technical data needed for the site to operate.

We comply with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and the free movement of such data (GDPR), as well as French Law no. 78-17 of 6 January 1978 on data processing, files and freedoms, as amended.

1. Who are we?

• Company name: BeTechInfo (Théo Bessonnet)
• Registered office: 341 route des boussages 74490 ONNION, France
• Email address: contact@betechinfo.fr
• Telephone: 06 60 53 51 08
• Registration number (SIRET): 91516031100022

2. What personal data is collected and why?

We may collect and process the following types of personal data:

• Identification and contact data: Name, email address, telephone number, postal address.
  Purpose: Order management, quote requests, customer service and sending commercial information (with your consent).
  Examples: Collected through our contact, quote-request, account-creation or order forms.
• Transaction data: Details of products/services purchased.
  Purpose: Payment processing, order management, invoicing and delivery/service tracking.
  Examples: Collected during the ordering process.

3. Legal basis for processing

We process your personal data on the following legal bases:

• Performance of a contract: When processing is necessary to perform a contract to which you are a party (e.g. managing an order).
• Consent: When you have given explicit consent for a specific processing activity (e.g. newsletters or certain cookies). You may withdraw consent at any time.
• Legitimate interest: When processing is necessary for the legitimate interests pursued by our company (e.g. improving the website or preventing fraud), provided those interests do not override your fundamental rights and freedoms.
• Legal obligation: When processing is necessary to comply with a legal obligation to which we are subject (e.g. invoicing or accounting).

4. Data recipients

Your personal data may be shared with the following recipients, solely for the purposes stated above:

• Authorized staff and our internal departments (sales, technical and administrative).
• Our technical subcontractors and third-party service providers (site host and payment providers), who act only on our instructions and are bound by contractual confidentiality and security obligations.
• Legal and administrative authorities where required by law.

We do not sell or rent your personal data to third parties.

5. Data retention period

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or to comply with legal or regulatory obligations.

• Detailed analytics data collected after consent: 6 months, then automatic deletion.
• Aggregated page views without individual identifiers: retained only for as long as necessary for statistical analysis, with periodic review.
• Contract-related data: duration of the contract and any renewal.
• Order data: three years for accounting purposes.

6. Data security

We implement appropriate technical and organizational security measures to protect your personal data against destruction, loss, alteration, unauthorized disclosure or unlawful access.

This includes HTTPS encryption with a recognized and authenticated certificate, password encryption in the database and secure payment interfaces.

7. Your rights (GDPR)

Under the GDPR, you have the following rights regarding your personal data:

• Right of access: Obtain confirmation as to whether your data is being processed and, where applicable, access it.
• Right to rectification: Request correction of inaccurate or incomplete data.
• Right to erasure (“right to be forgotten”): Request deletion of your data under certain conditions.
• Right to restriction of processing: Request suspension of processing under certain conditions.
• Right to data portability: Receive the data you provided in a structured, commonly used and machine-readable format and transmit it to another controller.
• Right to object: Object to processing for reasons relating to your particular situation or for direct marketing purposes.
• Right to withdraw consent: Withdraw your consent at any time for processing based on that consent.
• Right to lodge a complaint: If you believe your rights are not respected, you may lodge a complaint with the CNIL (French data-protection authority).

To exercise these rights, contact us by email, mentioning “GDPR” in the subject, at contact@betechinfo.fr.

8. Cookies

Required cookies are used to operate the website, provide security, manage sessions, store the language choice, provide services requested by the user and remember your cookie preferences. They cannot be disabled.

Optional cookies are enabled only after your consent. They include Google Analytics 4 through Google Tag Manager and Plausible, used to measure website traffic and improve the services provided. You can refuse or change your choice using the “Cookie preferences” link in the footer.

9. Changes to the privacy policy

This privacy policy may be amended or supplemented at any time by BeTechInfo, particularly to reflect changes in legislation, regulations, case law or technology. The date of the latest update will be clearly stated.

10. Contact

For any question about this privacy policy or to exercise your rights, contact us at the following address, mentioning “Privacy policy” in the subject: contact@betechinfo.fr.

Software published by BeTechInfo

Software published by BeTechInfo may have dedicated privacy policies. In particular, see the privacy policy for Salyfer Compress.