BeTechInfo | Our work

Replug — Homepage

Design and development of the Replug homepage, a platform specializing in IT support and technical troubleshooting. The interface features a contrasting visual identity combining dark tones, white backgrounds, and green accents. The homepage introduces the different troubleshooting services through clear navigation and an integrated form allowing visitors to quickly describe their technical issues. Special attention was given to information hierarchy, readability, and user experience to simplify navigation and encourage contact requests.

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Replug — Pricing Page

Design and development of the Replug pricing page, created to present the different IT diagnostics and troubleshooting service options. The interface features three pricing cards highlighting initial diagnostics, technical interventions, and custom-quoted services. A structured layout, visual contrasts, and clear information hierarchy make it easy to compare the available options. The page also includes an explanatory section and a call to action guiding visitors toward the technical support request form.

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Replug — Emergency Contact Form

Design and development of the emergency contact form for the Replug website, created to help users quickly report urgent blocking issues. The interface provides a simple and structured input flow, including contact details, callback request options, subject, detailed emergency description, and file attachments. A standard contact form alternative is also included to redirect non-urgent requests through the appropriate channel. Special attention was given to field clarity, visual hierarchy, and making the urgency level immediately understandable.

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Replug — Intervention Request Form

Design and development of a 4-step intervention request form for the Replug website, created to progressively structure the user’s request before any support action is initiated. The interface guides users through several steps: selecting the relevant category, describing the issue, providing useful context, and entering contact details. This multi-step flow helps collect more complete information without overloading a single screen, while making the initial diagnosis process easier. The form also includes file attachment handling, personal data consent, and step-by-step navigation, with a clear layout focused on quickly understanding the reported issue.

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Replug — Intervention Management Dashboard

Design and development of an administration interface for reviewing and managing intervention requests submitted through Replug's public request form. Each request has a detailed record containing customer contact information, company details, troubleshooting category, issue description, and technical context collected through the four-step submission process. The interface also includes a status management system to track request progress, along with direct access to customer contact details. The layout focuses on simplicity, structured information, and readability to streamline intervention management.

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Replug — Emergency Request Management

Design and development of an administration interface dedicated to managing urgent IT support requests submitted through Replug's public emergency contact form. Each emergency request includes a detailed record centralizing customer contact information, company details, submission date, subject, and a complete description of the reported issue. Uploaded attachments, including screenshots and technical documents, are directly accessible from the interface. An editable status system allows administrators to track the progress of each emergency request. The interface features a clean, structured layout designed to simplify information review and the handling of high-priority support requests.

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Replug — Analytics Dashboard

Design and development of an analytics dashboard integrated into the Replug administration panel, built to monitor website performance and incoming support requests. The interface centralizes multiple performance indicators, including consent-based page views, tracked events, contact submissions, intervention requests, UTM traffic sources, and marketing campaigns. It also distinguishes between consent-based analytics and raw visit counts. A filtering system allows administrators to refine data by date range, language, campaign, and individual reporting day. The dashboard features a structured layout with statistical cards, designed to simplify performance monitoring and data analysis.

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IT Support

Replug — Homepage

Replug — Pricing Page

Replug — Emergency Contact Form

Replug — Intervention Request Form

Replug — Intervention Management Dashboard

Replug — Emergency Request Management

Replug — Analytics Dashboard